returnS & exchange    

how to do a return

step 1

select the items you want to return

step 2

print the rise return form

Download the Rise return form by clicking here.

step 3

ship you package

18005 F500 Rue Lapointe,Mirabel, J7J 0G2, Quebec, Canada

 


FAQs ReturnS & exchange

I want to return/exchange from Canada OR THE UNITED STATES

The shipping to send exchange your product will be covered by you, but we will pay to send it back to you via regular shipping method. If you wish to receive your exchange faster, you can pay additional for Express exchange by contact us

Shipping costs are non-refundable. Use the cheapest shipping method with from Canada Post or USPS

Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund. It can take us up to 5 business days to process and exchange.

I want to return/exchange an item but I live outside of canada OR THE UNITED STATES

You will be responsible for paying all shipping costs and brokerage related to the exchange of your product. Shipping costs are non-refundable. Use the cheapest shipping method with your local postal service like USPS, La Poste, etc (Not private carriers like Fedex, UPS & DHL, etc) and mark it as a Exchange or return of goods so we don’t have to charge you any additional custom fees.

Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund.

have you received my return?

We usually process all returns and exchanges within 3-5 business days after reception at our facility. You will receive an email notification as soon as your package is being taken care of.

Your package has been sent back to our warehouse

If you entered the wrong delivery address or there was an issue at delivery, your package will be sent back to us.

When this happens, we have to pay the shipping again in order to get the package back. If we don't pay it, they will be abandoned and destroyed the package.

We will send you an email as soon as we receive the package to our warehouse, it will take about the same time to get back than the shipping method selected originally.

The extra shipping charges to deliver the order again has to be covered by you. No shipping shipping charges encoutered by Rise can be refunded.

I received the wrong item, what can I do?

Mistakes happen! Please excuse us if that happens.

Please contact us immediately at support@rise.ca with the following information:

  • The item missing.
  • Your order number.
  • Pictures of items received.

If you live in Canada: we will issue a Return label for you to use to avoid paying any shipping fees to return the wrong item. We will then send you the correct one.

If you live outside of Canada: we will inform you about the exchange process to be followed and find a way to compensate for the shipping fees related to the exchange of the wrong item.

There's an item missing in my order

If an item is missing because it's on backorder, we removed it purposely and notified you by email of its whereabouts. Please check your inbox to verify if it's the case.

If it's not the case, please contact our Support Team immediately at support@rise.ca and let us know what item is missing with your order number.

Mistakes can happen, and we will do our best to resolve the issue in a timely manner.


returNS policy

 

  • If you're having second thoughts about your gear, don't worry; you have 30 days from the order date to Exchange or return it. If 30 days have gone since your purchase, then we can't offer you a refund or exchange.
  • Items bought during a sale or not a regular price are not refundable. Contact Rise's Support Team before sending items for exchange if you are wondering if you are eligible for a return.
  • We cannot accept underwear or socks for hygiene reasons - no exceptions.
  • Items bought during a Rise event like a fitness expo or a pop-up shop cannot be returned for a refund. Only a store credit of the same value of the item(s) can be issued.

 

 

 

 

 

  • All merchandise must be unwashed and unworn with the original hangtags attached.
  • Items covered with animal/human air, with a smell like deodorant, laundry detergent and smoke cannot be accepted.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs related are non-refundable.
  • The package custom declaration must be marked as a “return of goods” or as a gift when sent back to Rise.
  • It may take 5 business day to process your return. Once your return has been inspected, we will send you an email to notify you regarding the status for your return.

*IMPORTANT INFORMATION

The package must be marked as an Exchange or return of goods to avoid any custom fees.
Use the cheapest shipping method with your local postal service like Canada Post, USPS, etc
Do NOT USE Private companies such has Fedex, UPS or DHL charges us additional fees which will result in us refusing the package if you use these companies.
 

 

Need support? Contact us here
return & exchange
how to do a return

step 1

select the items you want to return

step 2

print the rise return form
Download the Rise return form by clicking here.

step 3

ship you package
18005 F500 Rue Lapointe,Mirabel, J7J 0G2, Quebec, Canada

 


RETURN POLICY
  • If you're having second thoughts about your gear, don't worry; you have 30 days from the order date to Exchange or return it. If 30 days have gone since your purchase, then we can't offer you a refund or exchange.

  • Items bought during a sale or not a regular price are not refundable. Contact Rise's Support Team before sending items for exchange if you are wondering if you are eligible for a return.

  • We cannot accept underwear or socks for hygiene reasons - no exceptions.

  • Items bought during a Rise event like a fitness expo or a pop-up shop cannot be returned for a refund. Only a store credit of the same value of the item(s) can be issued.

  • All merchandise must be unwashed and unworn with the original hangtags attached.
  • Items covered with animal/human air, with a smell like deodorant, laundry detergent and smoke cannot be accepted.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs related are non-refundable.
  • The package custom declaration must be marked as a “return of goods” or as a gift when sent back to Rise.
  • It may take 5 business day to process your return. Once your return has been inspected, we will send you an email to notify you regarding the status for your return.
 
*IMPORTANT INFORMATION
The package must be marked as an Exchange or return of goods to avoid any custom fees.
Use the cheapest shipping method with your local postal service like Canada Post, USPS, etc
Do NOT USE Private companies such has Fedex, UPS or DHL charges us additional fees which will result in us refusing the package if you use these companies.
 

FAQs Return & exchange

I want to return/exchange from Canada OR THE UNITED STATES

The shipping to send exchange your product will be covered by you, but we will pay to send it back to you via regular shipping method. If you wish to receive your exchange faster, you can pay additional for Express exchange by contact us

Shipping costs are non-refundable. Use the cheapest shipping method with from Canada Post or USPS

Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund. It can take us up to 5 business days to process and exchange.

I want to return/exchange an item but I live outside of canada OR THE UNITED STATES

You will be responsible for paying all shipping costs and brokerage related to the exchange of your product. Shipping costs are non-refundable. Use the cheapest shipping method with your local postal service like USPS, La Poste, etc (Not private carriers like Fedex, UPS & DHL, etc) and mark it as a Exchange or return of goods so we don’t have to charge you any additional custom fees.

Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund.

have you received my return?

We usually process all returns and exchanges within 3-5 business days after reception at our facility. You will receive an email notification as soon as your package is being taken care of.

Your package has been sent back to our warehouse

If you entered the wrong delivery address or there was an issue at delivery, your package will be sent back to us.

When this happens, we have to pay the shipping again in order to get the package back. If we don't pay it, they will be abandoned and destroyed the package.

We will send you an email as soon as we receive the package to our warehouse, it will take about the same time to get back than the shipping method selected originally.

The extra shipping charges to deliver the order again has to be covered by you. No shipping shipping charges encoutered by Rise can be refunded.

I received the wrong item, what can I do?

Mistakes happen! Please excuse us if that happens.

Please contact us immediately at support@rise.ca with the following information:

  • The item missing.
  • Your order number.
  • Pictures of items received.

If you live in Canada: we will issue a Return label for you to use to avoid paying any shipping fees to return the wrong item. We will then send you the correct one.

If you live outside of Canada: we will inform you about the exchange process to be followed and find a way to compensate for the shipping fees related to the exchange of the wrong item.

There's an item missing in my order

If an item is missing because it's on backorder, we removed it purposely and notified you by email of its whereabouts. Please check your inbox to verify if it's the case.

If it's not the case, please contact our Support Team immediately at support@rise.ca and let us know what item is missing with your order number.

Mistakes can happen, and we will do our best to resolve the issue in a timely manner.

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