frequently asked questions  

Shipping  

WILL I HAVE TO PAY INTERNATIONAL CUSToMS & FEES?

United state

If your order from the United States, you won't have any custom fees or taxes to pay for order below $800.

CANADA

No customs and duties will be charged for canadians. Only federal and provincial taxes will be, please refer to your province taxes on goods.

International

We are shipping all orders with Canada Post due to their great pricing and efficacy. What’s good with Canada Post is that they have great relationship with pretty much every single country in the world to remove the regular brokerage and reduce the custom fee.

However, you still can be subject to custom fees according to your location. Choosing not to pay the customs fees and send back the package to Rise means that a shipping and handling fee will be deducted from your refund.

Please refer to the customs of your country by contacting your local customs office for better approximation of the cost before placing your order.

how can I track my order?

Tracking code and warranty on the package is included with each order.

    I have an account

    You can check your order's status by logging in to your account at    

     https://www.rise.ca/account/ 

    Ordered as a Guest

      Please contact us at the bottom of this page to know the order status.

when will my order be shipped?

Shipping times start as soon as your order leaves our distribution centre.

Please allow up to 1-2 business days to process your order.

*Receiving a “purchase order” via email indicating the items selected, does NOT guarantee all items will be in stock.

We will notify you by email when your package is processed at the postal service. Note that in certain cases, multiple items may ship separately.

However, no additional shipping fees will be applied.

what are the shipping options?

Canada

SHIPPING METHOD

ETA

TRACKING

STANDARD

3-5 BUSINESS DAYS

YES

PRIORITY

2 BUSINESS DAYS

YES


USA

SHIPPING METHOD

ETA

TRACKING

SMALL PACKET BY AIR

7 BUSINESS DAYS

NO

TRACKED PACKET

3-4 BUSINESS DAYS

YES

DHL

1-2 BUSINESS DAYS

YES

No additional fee or customs on orders below $800 for both options.


INTERNATIONAL

SHIPPING METHOD

ETA

TRACKING

DHL

1-2 BUSINESS DAYS

YES

EXPEDITED

3-5 BUSINESS DAYS

YES

SMALL PACKET BY AIR

2-3 WEEKS

NO

SURFACE

4-8 WEEKS

YES

When shipped with Canada Post or DHL, additional brokerage fees may apply since it's express shipping through private carriers.

CAN YOU DELIVER TO A P.O BOX?

If you rent a Post Office (PO) Box and want to receive your order there, we can do it. Simply make sure the information is indicated on your shipping/delivery address at checkout and select our Standard Delivery service (Canada Post).

If you want to receive your package at work, please make sure someone will be there to pick up your package. Also, make sure to indicate your company's name on the label to make it easier.

can you change my shipping address?

For your safety, we cannot change the delivery address once the package has been shipped. Please contact us at support@rise.ca as soon as you notice the mistake and our Support Team will inform you on the possibility to change the delivery address.

do you deliver to military addresses?

Yes we do ship to Military addresses. Please make sure to always use the APO or FPO address to have your package handled by the Military mail system.

payment information & promotions

payment type accepted

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Maestro
  • Some Visa Debit Card

payment failed

Here are some reasons as to why it might have failed:

1. Debit cards are not accepted for online payment on our website. Only credit cards like Visa, Maestro, MasterCard, Amex as well as some Visa debit cards, or if you have a PayPal account, will work.

2.  Most often, an error can be due to your billing address, ZIP code or street address not matching the information your bank has on file for that card. Please be sure that the ZIP code and street address match the address on which you receive your monthly credit card statement, and the order will process.

3. Also, make sure you have a credit card added to your PayPal account, if you used that type of payment. You'll also want to make sure you don’t have any restrictions on it, because sometimes PayPal block payments when it's done with a debit card, or when you have restrictions on your credit card.

I hope this helps you sort things out, and let me know if I can help you in any way!

what's the currency?

If you place your order in Canada or to a Canadian address, you will be charged in Canadian Dollar (CAD).

If you are in the United States or anywhere else in the world, you will be charged in US Dollar (USD).

If you are located outside of the US, the currency conversion to USD will happen seamlessly on the backend.

Prices on all our website are balanced so everyone get our products at a fair price.

a coupon code isn't working

All discount code are disable during a sale like we are doing this weekend since the discount is much greater than a coupon code. You will find better deal until the end of the sale.

If it's a discount code we created for a limited time, you are probably outside of the time frame period.

I hope this answer your question.

Let us know if you need any help.

I missed the latest sale, can I get it at the sale price?

When a sale is on, you will clearly be informed about the end date of the sales.

If an item goes back to its original price after the sale ends, we will not be able to honor the price it was displayed as during the promotion.

As much as we love to offer you great saving possibilities during sales, they unfortunately have to come to an end.

An item I bought is now a lower price, can you refund me?

We can't refund the difference because the prices applicable can occasionally change depending on demand, stock and upcoming sales without prior warning.

products

size charts

RISE SIZE CHARTS

Men's | Women's| Accessories

MEN'S TOPS

 SIZE CHEST (in.) WAIST (in.) HIPS (in.) bodyweight* (lb)*
S 33-37 27-31 34-37 120-160
M 37-42 31-35 37-41 160-180
L 43-44 35-39 41-44 180-220
XL 44-48 39-44 44-48 220-260

MEN'S BOTTOMS/Shorts

 SIZE WAIST (in.) HIPS (in.) Inside Leg Length (in.) bodyweight* (lb)
S 26-31 33-38 32.25 120-160
M 31-34 38-41 32.5 160-180
L 34-38 41-44 32.75 180-220
XL 38-43 44-48 33.25 220-260

Bodyweight column is an indicator based on the average customers weight.

WOMEN'S TOPS

 SIZE BUST (in.) WAIST (in.) HIPS (in.) bodyweight* (lb)
XS 30-32 24-26 33-37 90-115
S 32-35 26-28 37-39 115-130
M 35-37 28-30 39-41 130-150
L 37-39 30-33 41-44 150-170

WOMEN'S BOTTOMS/SHORTS

 SIZE WAIST (in.) HIPS (in.) Inside Leg Length (in.) bodyweight* (lb)
XS 24-26 33-37 29 90 -1 15
S 26-28 37-39 30 115 -130
M 28-30 39-41 31 130 -150
L 30-33 41-44 31 150 -170

Bodyweight column is an indicator based on the average customers weight.

BELTS

 SIZE WAIST (in.) bodyweight* (lb)
S 24-29 100-150
M 30-33 150-180
L 34-38 180-220
XL 38-43 220-260

KNEE SLEEVES

 SIZE Below Knee (in.) bodyweight* (lb)
S 12-13 100-150
M 13-15 150-200
L 15-16 200-260

Bodyweight column is an indicator based on the average customers weight.

warranty policy

All Rise products carry a 30 day warranty on defective materials or faulty workmanship, from the date of purchase.

The lever belt exception: a 1 year warranty on the lever is the cherry on top.

This warranty does not cover damage caused by accident, misuse, abuse or neglect.

For making an appeal on warranty, please provide us with your order references, a picture of the product and the reason why you are asking for an exchange on our behalf.

how to assemble you rise lever belt

In this video, Alex shows you how to assemble your Rise Lever Belt.

The only thing you will need is a screwdriver :)!

Enjoy the video, if you need help, shoot us an email.

#ItsAllYou #PerformanceDriven

care

Preserve the quality of my gear

Keep your gear clean and enjoy the high quality longer! Make sure to:

  • Wash with alike colors
  • Machine wash cold
  • Do not bleach
  • Do not iron
  • Do not dry clean

final sale

All items marked as final sale can not be exchanged or refunded as we won't restock them.

The quality of these products respect Rise’s high quality standards, we are just making place on the shelves for upcoming releases.  

Check out our online store to see what items are on final sale!

backorder

The item I want is on backorder.

The backorder status means that the item has been ordered and that they are on their way to us and you can place an order to make sure you get your hands on one once we get it!

As soon as the item is delivered to the warehouse we will be able to ship your order to you. Usually a backorder item is restocked within 2 weeks starting when the item was shown out of stock.

We are usually not out of stock for more than 2-4 weeks. Due to high demand, we try and prevent it, but a delay can happen.

You can either have the item replaced by an item of equal or lesser value or have it shipped partially, simply let us know!

Note that having your order partially shipped to you will have additional fees for the shipment of the second parcel.

sponsorship

i want to become a rise ambassador

We very much thank you for your interest in being part of the Rise Team!

Please feel free to complete the form available here: Sponsorship Form

frequently asked questions  

Shipping  

WILL I HAVE TO PAY INTERNATIONAL CUSToMS & FEES?

United state

If your order from the United States, you won't have any custom fees or taxes to pay for order below $800.

CANADA

No customs and duties will be charged for canadians. Only federal and provincial taxes will be, please refer to your province taxes on goods.

International

We are shipping all orders with Canada Post due to their great pricing and efficacy. What’s good with Canada Post is that they have great relationship with pretty much every single country in the world to remove the regular brokerage and reduce the custom fee.

However, you still can be subject to custom fees according to your location. Choosing not to pay the customs fees and send back the package to Rise means that a shipping and handling fee will be deducted from your refund.

Please refer to the customs of your country by contacting your local customs office for better approximation of the cost before placing your order.

how can I track my order?

Tracking code and warranty on the package is included with each order.

    I have an account

    You can check your order's status by logging in to your account at    

     https://www.rise.ca/account/ 

    Ordered as a Guest

      Please contact us at the bottom of this page to know the order status.

when will my order be shipped?

Shipping times start as soon as your order leaves our distribution centre.

Please allow up to 1-2 business days to process your order.

*Receiving a “purchase order” via email indicating the items selected, does NOT guarantee all items will be in stock.

We will notify you by email when your package is processed at the postal service. Note that in certain cases, multiple items may ship separately.

However, no additional shipping fees will be applied.

what are the shipping options?

Canada

SHIPPING METHOD

ETA

TRACKING

STANDARD

3-5 BUSINESS DAYS

YES

PRIORITY

2 BUSINESS DAYS

YES


USA

SHIPPING METHOD

ETA

TRACKING

SMALL PACKET BY AIR

7 BUSINESS DAYS

NO

TRACKED PACKET

3-4 BUSINESS DAYS

YES

DHL

1-2 BUSINESS DAYS

YES

No additional fee or customs on orders below $800 for both options.


INTERNATIONAL

SHIPPING METHOD

ETA

TRACKING

DHL

1-2 BUSINESS DAYS

YES

EXPEDITED

3-5 BUSINESS DAYS

YES

SMALL PACKET BY AIR

2-3 WEEKS

NO

SURFACE

4-8 WEEKS

YES

When shipped with Canada Post or DHL, additional brokerage fees may apply since it's express shipping through private carriers.

CAN YOU DELIVER TO A P.O BOX?

If you rent a Post Office (PO) Box and want to receive your order there, we can do it. Simply make sure the information is indicated on your shipping/delivery address at checkout and select our Standard Delivery service (Canada Post).

If you want to receive your package at work, please make sure someone will be there to pick up your package. Also, make sure to indicate your company's name on the label to make it easier.

can you change my shipping address?

For your safety, we cannot change the delivery address once the package has been shipped. Please contact us at support@rise.ca as soon as you notice the mistake and our Support Team will inform you on the possibility to change the delivery address.

do you deliver to military addresses?

Yes we do ship to Military addresses. Please make sure to always use the APO or FPO address to have your package handled by the Military mail system.

payment information & promotions

payment type accepted

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Maestro
  • Some Visa Debit Card

payment failed

Here are some reasons as to why it might have failed:

1. Debit cards are not accepted for online payment on our website. Only credit cards like Visa, Maestro, MasterCard, Amex as well as some Visa debit cards, or if you have a PayPal account, will work.

2.  Most often, an error can be due to your billing address, ZIP code or street address not matching the information your bank has on file for that card. Please be sure that the ZIP code and street address match the address on which you receive your monthly credit card statement, and the order will process.

3. Also, make sure you have a credit card added to your PayPal account, if you used that type of payment. You'll also want to make sure you don’t have any restrictions on it, because sometimes PayPal block payments when it's done with a debit card, or when you have restrictions on your credit card.

I hope this helps you sort things out, and let me know if I can help you in any way!

what's the currency?

If you place your order in Canada or to a Canadian address, you will be charged in Canadian Dollar (CAD).

If you are in the United States or anywhere else in the world, you will be charged in US Dollar (USD).

If you are located outside of the US, the currency conversion to USD will happen seamlessly on the backend.

Prices on all our website are balanced so everyone get our products at a fair price.

a coupon code isn't working

All discount code are disable during a sale like we are doing this weekend since the discount is much greater than a coupon code. You will find better deal until the end of the sale.

If it's a discount code we created for a limited time, you are probably outside of the time frame period.

I hope this answer your question.

Let us know if you need any help.

I missed the latest sale, can I get it at the sale price?

When a sale is on, you will clearly be informed about the end date of the sales.

If an item goes back to its original price after the sale ends, we will not be able to honor the price it was displayed as during the promotion.

As much as we love to offer you great saving possibilities during sales, they unfortunately have to come to an end.

An item I bought is now a lower price, can you refund me?

We can't refund the difference because the prices applicable can occasionally change depending on demand, stock and upcoming sales without prior warning.

products

size charts

Please click the link below to see our size chart: https://www.rise.ca/pages/sizing-charts

warranty policy

All Rise products carry a 30 day warranty on defective materials or faulty workmanship, from the date of purchase.

The lever belt exception: a 1 year warranty on the lever is the cherry on top.

This warranty does not cover damage caused by accident, misuse, abuse or neglect.

For making an appeal on warranty, please provide us with your order references, a picture of the product and the reason why you are asking for an exchange on our behalf.

how to assemble you rise lever belt

In this video, Alex shows you how to assemble your Rise Lever Belt.

The only thing you will need is a screwdriver :)!

Enjoy the video, if you need help, shoot us an email.

#ItsAllYou #PerformanceDriven

care

Preserve the quality of my gear

Keep your gear clean and enjoy the high quality longer! Make sure to:

  • Wash with alike colors
  • Machine wash cold
  • Do not bleach
  • Do not iron
  • Do not dry clean

final sale

All items marked as final sale can not be exchanged or refunded as we won't restock them.

The quality of these products respect Rise’s high quality standards, we are just making place on the shelves for upcoming releases.  

Check out our online store to see what items are on final sale!

backorder

The item I want is on backorder.

The backorder status means that the item has been ordered and that they are on their way to us and you can place an order to make sure you get your hands on one once we get it!

As soon as the item is delivered to the warehouse we will be able to ship your order to you. Usually a backorder item is restocked within 2 weeks starting when the item was shown out of stock.

We are usually not out of stock for more than 2-4 weeks. Due to high demand, we try and prevent it, but a delay can happen.

You can either have the item replaced by an item of equal or lesser value or have it shipped partially, simply let us know!

Note that having your order partially shipped to you will have additional fees for the shipment of the second parcel.

sponsorship

i want to become a rise ambassador

We very much thank you for your interest in being part of the Rise Team!

Please feel free to complete the form available here: Sponsorship Form

JOIN #TEAMRISE