return & exchange  

i want to return/exchange from canada

If you received your item more than 15 days ago or you bought the item(s) on sale, we can’t offer you a refund or exchange. Only regular prices qualify.

1) Download the Rise return form by clicking here. Complete it and add it to the package you want to exchange/return.

2) Mail your parcel to: 18005 F500 Rue Lapointe,Mirabel, J7J 0G2, Quebec, Canada

Please send it back in their original packaging, with the tags, if any. The package custom declaration must be marked as a “return of goods” or as a gift when sent back to Rise.

You will be responsible for paying all shipping costs and brokerage related to the exchange of your product. Shipping costs are non-refundable. Use the cheapest shipping method with Canada Post (Not private carriers like Fedex, UPS & DHL, etc) and mark it as a Exchange or Return of goods so we don’t have to charge you any additional custom fees.

Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund.

I want to return/exchange an item but I live outside of canada

- If you received your item more than 15 days ago or you bought the item(s) on sale, we can’t offer you a refund or exchange. Only regular prices qualify.

1) Download the Rise return form by clicking here. Complete it and add it to the package you want to exchange/return.

2) Mail your parcel to: 18005 F500 Rue Lapointe,Mirabel, J7J 0G2, Quebec, Canada

Please send it back in their original packaging, with the tags, if any. The package custom declaration must be marked as a “return of goods” or as a gift when sent back to Rise. Otherwise, you will be charged for custom fees when returning the package.

Note: You will be responsible for paying all shipping costs and brokerage related to the exchange of your product. Shipping costs are non-refundable. Use the cheapest shipping method with your local postal service like USPS, La Poste, etc (Not private carriers like Fedex, UPS & DHL, etc) and mark it as a Exchange or return of goods so we don’t have to charge you any additional custom fees.

Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund.

have you received my return?

We usually process all returns and exchanges within 3-5 business days after reception at our facility. You will receive an email notification as soon as your package is being taken care of.

Your package has been sent back to our warehouse

If you entered the wrong delivery address or there was an issue at delivery, your package will be sent back to us.

When that happens, we usually have to pay duties to get the package back or it will be abandoned.

You will then receive an email notification to let you know the status of your package. The shipping to deliver it again, to the confirmed address, has to be covered by you.

I received the wrong item, what can I do?

Mistakes happen! Please excuse us if that happens.

Please contact us immediately at support@rise.ca with the following information:

- the item missing

- your order reference number

If you live in Canada: we will issue a Return label for you to use to avoid paying any shipping fees to return the wrong item. We will then send you the correct one.

If you live outside of Canada: we will inform you on the exchange process to be followed and find a way to compensate for the shipping fees related to the exchange of the wrong item.

There's an item missing in my order

If an item is missing because it's on backorder, we removed it purposely and notified you by email of its whereabouts. Please check your inbox to verify if it's the case.

If it's not the case, please contact our Support Team immediately at support@rise.ca and let us know what item is missing and what is your order reference number.

Mistakes can happen, and we will do our best to resolve the issue in a timely manner.

return & exchange  

i want to return/exchange from canada

If you received your item more than 15 days ago or you bought the item(s) on sale, we can’t offer you a refund or exchange. Only regular prices qualify.

1) Download the Rise return form by clicking here. Complete it and add it to the package you want to exchange/return.

2) Mail your parcel to: 18005 F500 Rue Lapointe,Mirabel, J7J 0G2, Quebec, Canada

Please send it back in their original packaging, with the tags, if any. The package custom declaration must be marked as a “return of goods” or as a gift when sent back to Rise.

You will be responsible for paying all shipping costs and brokerage related to the exchange of your product. Shipping costs are non-refundable. Use the cheapest shipping method with Canada Post (Not private carriers like Fedex, UPS & DHL, etc) and mark it as a Exchange or Return of goods so we don’t have to charge you any additional custom fees.

Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund.

I want to return/exchange an item but I live outside of canada

- If you received your item more than 15 days ago or you bought the item(s) on sale, we can’t offer you a refund or exchange. Only regular prices qualify.

1) Download the Rise return form by clicking here. Complete it and add it to the package you want to exchange/return.

2) Mail your parcel to: 18005 F500 Rue Lapointe,Mirabel, J7J 0G2, Quebec, Canada

Please send it back in their original packaging, with the tags, if any. The package custom declaration must be marked as a “return of goods” or as a gift when sent back to Rise. Otherwise, you will be charged for custom fees when returning the package.

Note: You will be responsible for paying all shipping costs and brokerage related to the exchange of your product. Shipping costs are non-refundable. Use the cheapest shipping method with your local postal service like USPS, La Poste, etc (Not private carriers like Fedex, UPS & DHL, etc) and mark it as a Exchange or return of goods so we don’t have to charge you any additional custom fees.

Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund.

have you received my return?

We usually process all returns and exchanges within 3-5 business days after reception at our facility. You will receive an email notification as soon as your package is being taken care of.

Your package has been sent back to our warehouse

If you entered the wrong delivery address or there was an issue at delivery, your package will be sent back to us.

When that happens, we usually have to pay duties to get the package back or it will be abandoned.

You will then receive an email notification to let you know the status of your package. The shipping to deliver it again, to the confirmed address, has to be covered by you.

I received the wrong item, what can I do?

Mistakes happen! Please excuse us if that happens.

Please contact us immediately at support@rise.ca with the following information:

- the item missing

- your order reference number

If you live in Canada: we will issue a Return label for you to use to avoid paying any shipping fees to return the wrong item. We will then send you the correct one.

If you live outside of Canada: we will inform you on the exchange process to be followed and find a way to compensate for the shipping fees related to the exchange of the wrong item.

There's an item missing in my order

If an item is missing because it's on backorder, we removed it purposely and notified you by email of its whereabouts. Please check your inbox to verify if it's the case.

If it's not the case, please contact our Support Team immediately at support@rise.ca and let us know what item is missing and what is your order reference number.

Mistakes can happen, and we will do our best to resolve the issue in a timely manner.

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